Questions?

Don't hesitate to ask us any questions you might have! Message us directly on Instagram @spiritwildsshop or Twitter @wilds_spirit

 

Q: How should I wash my denim jacket?

We recommend HAND WASHING your jackets. All denim, no matter where you get it from, should not be washed after every use (even Levi Strauss recommended never washing your jeans). Our jackets are hand-painted and hand-crafted, so they must be treated with care and hand-washed.

 

Q: Can I customize the painting, lace, or denim color of a jacket?

Absolutely! We will take any custom requests through either instagram direct message, Twitter @wilds_spirit, or the Contact Us page on this site. Seriously, we will make whatever you want :)

 

Q: Do you ship to ___?

Right now we only ship to the United States, Canada, Australia, and the UK. We will be expanding soon.

 

Q: How long will it take to get here?

Each jacket is handmade by us, so you can expect a turnaround of around 2-3 weeks on our custom jackets. Our premade jackets and all other products will take around 1-2 weeks to arrive.

 

Q: Can I get a refund?

All sales are final.  We accept returns for refund or exchange, for items damaged in transit. Message us and we'll be happy to work with you. You can check out our refund/return policy here.

 

Q: How do the custom orders work?

We will take any custom requests through either instagram direct message, or the Contact Us page on this site. We will give you a quote and you will select the agreed upon price on the custom order and pay through the website. We will make the jacket immediately once we receive payment and ship it out as soon as it's done!